Thank you for choosing Awakened Time ! Every piece is thoughtfully prepared and carefully packaged before beginning its journey to you. Below you will find everything you need to know about our shipping service.

---

1. Order Processing

Orders are typically prepared within 2–3 business days (excluding weekends and public holidays).

For creations marked Made to Order, please allow up to 12 business days for our artisans to carefully craft your piece. If your order contains both ready-to-ship and made-to-order items, everything will be dispatched together once your order is complete.

---

2. Complimentary Shipping

We are pleased to offer complimentary worldwide shipping on orders over US$90.

Your shopping cart will automatically display your progress toward complimentary shipping, and prices will be shown in your local currency whenever available.

Please note that complimentary shipping can be combined with promotional discounts. If a discount reduces your order total below the free shipping threshold, standard shipping charges may apply at checkout.

---

3. Shipping Destinations & Delivery

We proudly ship to customers worldwide.

Shipping rates and estimated delivery times are calculated at checkout based on your destination. For most locations, orders arrive within 7-15 business days after dispatch.

All prices and shipping costs shown at checkout include all customs duties, import taxes, and related fees. You will not have to pay any extra charges upon delivery.

---

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You may follow your parcel's journey at any time using our Order Tracking page.

---

5. Shipping Issues

We work with trusted international shipping partners to ensure every order arrives safely and as scheduled. We take full responsibility for your order until it is safely delivered to your hands.

While carrier delays can occasionally happen due to unforeseen circumstances, we remain fully committed to actively tracking your shipment and resolving any transit or delivery issues on your behalf.

If your package is delayed, lost, or arrives damaged, please contact our Client Care team within 7 days of delivery (or estimated delivery) at info@awakenedtime.com with your order details and any relevant photos. We will review your request promptly and provide a satisfying solution, including replacement or full refund as appropriate.

---

6. Need Assistance?

If you have any questions regarding shipping or your order, our Client Care team will be delighted to assist you.

Email: info@awakenedtime.com

---

Thank you for placing your trust in Awakened Time.

It is our privilege to create meaningful jewelry that accompanies life's most treasured moments, and we look forward to delivering your order with the care it deserves.